I reviewed Passport Seva Kendra at Lucknow.

My review as appearing at their site is reproduced below:

The center is able to handle very large number of applicants efficiently and the processes are quite well defined. Though a person here and a person there may not be an epitome of courtesy, as a team they are able to perform efficiently. Some of my observations are listed below:

Appreciated:

•            Paid parking is available.

•            IT enabled processes are quite efficient.

•            The staff seems to be a mix from TCS and MEA. The service executives (from TCS?) are courteous and efficient.

•            The waiting hall is clean and has a tea and coffee kiosk and also a kiosk for photocopying.

•            Toilets provided are clean.

•            APO (Additional / Assistant Passport Officer) is very considerate and helpful in case you are required to approach him.

•            Queue management is efficient and displays are updated in real time.

Need Attention:

•            Placards should be placed directing first time visitors to the parking area for applicants. I entered the basement parking. That too was through the exit as no signage is posted on the two slopes for indicating which one is for Entry and which one for Exit. I was asked to leave as the basement parking is not for applicants.

•            An elderly lady at the entrance of the waiting hall was found to be rather rude to the visitors. This detracts from good work done by other staff.

•            The waiting halls, especially the one inside the processing area, are too small looking to the number of applicants handled by the center.

•            Exception handling in the system is not very graceful. You may read my blog post http://anil-upadhyaya.blogspot.in/2015/02/passport-for-psu-retirees.html.